Privacy Policy

Thank you for choosing Lumora. We are committed to protecting your personal information and your right to privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website, https://lumorasmile.com/.

1. Information We Collect
When you visit Lumora, we may collect the following types of personal information:

  • Personal Information: Name, email address, phone number, and other contact details you provide when you sign up, make a purchase, or contact us.
  • Payment Information: Details necessary to process payments for orders, such as billing address and payment method details.
  • Device Information: Information about your device, including IP address, web browser, time zone, and some of the cookies installed on your device.
  • Order Information: Information about products you have purchased, returns, and exchanges.
  • Usage Data: Information on how you interact with our website, such as pages viewed, links clicked, and time spent on our website.

2. How We Use Your Information
Lumora LTD uses your personal information to:

  • Process and fulfill orders.
  • Communicate with you regarding your orders, inquiries, and promotional updates.
  • Improve our website and personalize user experience.
  • Analyze usage trends and improve our products and services.

3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with trusted third parties to help us provide and improve our services. These include:

  • Service Providers: Payment processors, website hosting providers, and shipping companies.
  • Compliance and Legal Obligations: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests.

4. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.

5. Your Rights
Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.
  • Withdraw consent or object to certain data processing activities.
  • File a complaint with your local data protection authority.

To exercise these rights, please contact us at lumorasmile@gmail.com

6. Security
We implement reasonable security measures to protect your personal information. However, no internet transmission or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

7. Changes to This Privacy Policy
Lumora may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective Date" at the top of this page. Please review this policy periodically to stay informed about how we protect your information.

8. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at lumorasmile@gmail.com